PRIVACY POLICY

Ainoaru Spa (“we,” “our,” “us”) is committed to protecting your privacy. This policy outlines how we collect, use, store, and safeguard your personal information when you visit our website or use our services.

By using our website or booking a treatment, you agree to the practices described in this Privacy Policy.

We may collect the following types of personal information:

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2.1 Information You Provide Directly

• Name

• Email address

• Phone number

• Payment information

• Health information relevant to your treatment (e.g., injuries, allergies, menstrual concerns, pregnancy status)

• Any messages or inquiries sent through our contact form or email

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2.2 Automatically Collected Information

When you visit our website, we may collect:

• IP address

• Device information

• Browser type

• Pages visited

• Cookies and similar tracking technologies

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2.3 Booking & Payment Information

When booking a treatment, information is collected through our scheduling and payment platforms. These third-party providers maintain their own privacy policies.

We may use your information to:

• Process bookings and provide treatments

• Communicate with you about appointments and updates

• Send you information or promotions if you choose to opt in

• Improve our website and user experience

• Maintain accurate records for safety and legal compliance

We do not sell or share your data with third parties for marketing purposes.

We process your information based on:

• Consent (e.g., when you subscribe to our mailing list)

• Contract (e.g., to fulfil your booking)

• Legitimate interest (e.g., improving services and website functionality)

• Legal obligation (e.g., maintaining financial records for tax purposes)

Health information is treated as special category data and processed only with your explicit consent.

• All personal data is stored securely on encrypted platforms.

• Access is limited to authorised personnel only.

• We use security measures to prevent loss, misuse, or unauthorised access.

• Health information is stored only for as long as necessary to provide safe treatment.

We may share your information only with:

• Trusted service providers required for bookings, payment processing, or website functionality

• Legal authorities if required by law
  We never sell your data to external companies.

Our website may use cookies to:

• Improve user experience

• Analyse website performance

• Personalise content
  You can manage or disable cookies through your browser settings.

You have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your data (“right to be forgotten”)

• Withdraw consent at any time

• Object to certain types of processing

• Request a copy of your data (data portability)

To exercise these rights, please contact us at the email below.

We retain personal data only for as long as necessary to:

• Provide services

• Comply with legal or financial obligations

Health information related to treatments is typically stored for up to 6 years, in line with UK requirements.

Our website may include links to third-party websites. We are not responsible for their privacy policies or practices.

We may update this Privacy Policy periodically.
Any changes will be posted on this page with the updated revision date.

If you have any questions about this Privacy Policy or your data rights, please contact us:

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Ainoaru Spa

Email: ainoaruspa@gmail.com
Phone: 0785 0102 574
Website: https://www.ainoaruspa.com/